Return And Refund Policy
Please note that we can process returns and replaces/refunds only for items purchased from Hochiminhflowershop.com
Refunds
Within 3 days of delivery of a shipment, you may return any of the following items you purchased from Hochiminhflowershop.com, for any reason, for a full refund (we will also refund the shipping cost if the return is a result of our error).
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Any gift in its original condition.
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Any unopened (still in its plastic wrap) gift basket.
We cannot accept returns of opened items, damaged items, personalized items or items returned more than 3 days after delivery.
Replaces
Within 3 days of delivery of a shipment, you may return any of the following items you purchased from HochiminhFlowerShop.com, for a replacement.
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Faulty items.
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Items damaged in transit.
We cannot accept returns of opened items, damaged items, personalized items or items returned more than 3 days after delivery.
How to return
Simply call our customer service department at +84 97 3535 559 and repack the product in its original packaging materials. Send the package to the following address:
Hochiminhflowershop.com
Customer Service Dept.
151 Cong Quynh Street, Nguyen Cu Trinh Ward, District 01, HoChiMinh City, VietNam
Please include as much information as possible to help us process your return.
ONLINE SUPPORT
Hotline | : | +8497 3535 559 |
: | hochiminhflowershop@gmail.com | |
Viber | : | +8497 3535 559 |
Zalo | : | +8497 3535 559 |
ENG | : | +8497 3535 559 |
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